Return Policy
Welcome to Science Udyog!
Welcome to Science Udyog. We appreciate your trust in our products and services. This Return & Replacement Policy outlines the terms and conditions governing post-sale product support, warranty handling, and our firm policy regarding returns.
Due to the critical nature of our product line—including mortuary equipment, cadaver storage systems, medical-grade refrigeration, and laboratory instruments—we maintain a strict “No Return” policy once the goods have been delivered and accepted.
General Return Policy
At Science Udyog, all sales are final. We do not accept returns under regular circumstances. Our products are used in highly controlled, medical, and sensitive environments, and once dispatched, they cannot be resold, refurbished, or reused due to hygiene and compliance standards.
Non-returnable categories include (but are not limited to):
- Mortuary Cabinets
- Mortuary Chambers
- Body Tanks for Cadavers
- Dead Body Freezer Boxes
- Portable Mortuary Systems
- Hospital & Postmortem Furniture
- Laboratory Equipment & Diagnostic Instruments
- Freezer Boxes Supplied Under Rental or Emergency Service
Each unit is made to order or specially assembled and tested to meet precise medical or institutional standards. Once delivered, the chain of custody, environmental control, and sterilization cannot be guaranteed, making returns unfeasible.
Warranty Coverage
Although returns are not accepted, we stand behind the functionality and quality of all our equipment. Every product is backed by a manufacturer’s warranty, which includes:
- Manufacturing Defects
- Premature component failure under normal usage
- Technical malfunction not caused by negligence, external damage, or misuse
Warranty Period varies by product category and is clearly specified on the invoice or warranty certificate provided at the time of delivery.
Onsite and Remote Support are available for all eligible warranty claims. For non-warranty technical concerns, support is still available on a paid service basis.
Technical Support & After-Sales Service
Our relationship doesn’t end at delivery. Science Udyog provides:
- Technical Installation Assistance
- Operational Guidance
- Preventive Maintenance Plans
- Service Contracts (AMC/CMC – if opted)
If your equipment is not performing as expected, please contact our technical support team to schedule an inspection or service visit.
Sectors and Areas of our Products Applications
Important Customer Responsibilities
To avoid issues and delays, we advise all customers to:
- Carefully inspect the product at the time of delivery
- Verify model, specification, and condition before signing the delivery slip
- Retain original packaging until successful installation and testing
- Ensure proper handling and usage per the instruction manual
- Store all warranty documents and invoices safely
Failure to follow these guidelines may void any potential warranty or replacement eligibility.
Still Have Questions?
We recognize that purchasing mortuary, hospital, and laboratory equipment is a significant decision—often tied directly to critical operations, compliance standards, and the dignity of human care. At Science Udyog, we do not treat this responsibility lightly. Our team is committed to supporting you not just during the purchase, but long after delivery, installation, and commissioning.
If you have any doubts regarding product selection, warranty registration, technical specifications, we encourage you to get in touch with our customer service or technical support departments. Whether you’re reaching out for preventive maintenance guidance, urgent service dispatch, or clarification on warranty terms, we are available to provide accurate and timely assistance.
As a quality-focused company, we ensure excellence at every stage of production. Our equipment is manufactured to meet industry standards, delivering a top-quality range that meets our clients’ expectations.
